Technical questions

I'm experiencing internet connection issues with the app. What can I do?
We are sorry to hear that you are experiencing problems with your internet connection. A stable internet connection is very important to use the NiceDay app...
How do I give feedback about the app?
Feedback about the app is always welcome! Give your feedback via 'Ask your question' at the bottom of the page, send a chat message via the app to...
The app is in Dutch but I want to use the app in English. How can I change the language?
You can change the language of your NiceDay app by following these steps: Open the NiceDay app Click on "Profile" in the bottom right of the ap...
Will I also receive a call from my professional if I don’t have the app open?
Yes, you will also receive the call from your professional if you are not in the app, in the form of a notification. It is best to have the app open at the ...
Can I use the NiceDay App with any mobile phone?
NiceDay can be used on almost any smartphone. Your phone must have the operating system iOS or Android. You can find the minimum software requirements for y...
The NiceDay app is not opening. What can I do?
Are you having trouble opening the NiceDay app on your smartphone? Is the app not loading? Does it crash shortly after opening? We understand that this can ...
I have a session via NiceDay soon, but the smartphone app won't open. Can I still call my professional via NiceDay?
Yes! If you are already connected to your professional, you can use a computer to log into the web portal and use that to call and chat with your profession...
I have a question for my professional, such as canceling or moving a session.
Are you being treated by one of our NiceDay coaches? You can send your questions to the NiceDay team through chat.  Are you being treated at a ...
How can I update the app?
You can update the app via the App or Google Play store on your smartphone. These updates are often automatic, but you should also regularly check whether y...
What can help to improve the quality of video calling?
A weak or unstable WiFi connection can affect the quality of the video call with your professional. You can try switching to a 4G network instead of WiFi, t...